TERMS AND CONDITIONS
American Wireless H2O Wireless is a leading retailer of H2O Wireless no contract cell phone and plans in the greater Washington DC area. We work directly with the leading carriers including H2O Wireless to bring you outstanding deals and promotions while providing the one on one attention that you need. Please note that pricing and promotions are only available at American Wireless H2O Wireless retail locations or over the phone at (800)319-4757.
Through our personal approach to wireless we have changed the wireless market and how customers interact with carriers. Major wireless carriers such as H2O Wireless contract distribution and management services to American Wireless H2O Wireless to improve their customer contact points and to reach niche markets that are missed through mainstream marketing. Through viral and non-traditional marketing, American Wireless H2O Wireless delivers value to the carrier while delivering an exceptional experience to the customer. If you are interested in utilizing American Wireless H2O Wireless for reaching new distribution points please feel free to call our corporate services office at (202)683-6005.
American Wireless H2O Wireless FULFILLMENT AND PROCESSING
American Wireless H2O Wireless is your one stop source for all your wireless needs including cell phones, broadband, plans and services. We pride ourselves in providing a high quality product at an affordable price and getting that to your reach in a convenient manner. Both in our online, telephone and retail sales channels we work closely with warehouse operations and logistics to get your device in record time and best of all most products are in stock at our retail locations for immediate service. We provide free local delivery in most cases.
American Wireless H2O Wireless CUSTOMER SERVICE
Primary customer service and technical support will be provided by the carrier / manufacturer directly which includes any handset issues, billing questions or warranty exchanges. American Wireless H2O Wireless serves from time to time as a facilitator of such service and prides itself with its high customer satisfaction ratings. You may contact American Wireless H2O Wireless regarding your order status and logistics questions but other than that, all other questions should be directed toward the carrier customer care area as they are best trained to answer your questions.
American Wireless H2O Wireless BILLING AND PRICING
Prepaid phones and service payments are non-refundable due to the nature of the product. Any warranty exchange that may be needed as a result will need to be done directly through the carrier or manufacturer service department. Bill payments are non-refundable and non-transferrable, please make sure that you check the number carefully before making payment as once payment has been applied to the phone number, the funds can not be refunded or transferred to another phone number.
Pricing and promotions on the website is generally for new customer's only, pricing for upgrade or replacement device may defer. Please call the sales department to confirm all pricing and promotions for upgrade or replacement handsets. Based on carrier you may have to pay a required activation fee or equipment change fee, these fees are required for purchase of the handset and are done at the store location at the point of sale.
Pricing and promotions may change at any time at full discretion of American Wireless H2O Wireless . American Wireless H2O Wireless is not responsible for any promotions that may have expired or for any pricing errors at both retail and online sites. It is the responsibility of the consumer to check regarding our latest pricing and may call our consumer sales line at (800)319-4757 regarding any questions regarding pricing or to validate any pricing or promotion. This may also be utilized for calling rates and fees including international calling rates.
PRODUCTS AND SERVICES
Please note that non-T-Mobile phones need to be unlocked to work with H2O Wireless service. Internet and MMS setup and settings are the responsibility of the customer, we will be able to assist you via Technical Support department to the best of our ability. MMS does not work on all handsets and it is up to the customer to check and verify settings required for MMS to work on handset. International Texting works on majority of the countries but there are rare exceptions where some networks will not support incomming or outgoing international text messages to and from H2O Wireless network. We recommend checking with carrier regarding any data limits instituted as part of fair-use policy and any other carrier restrictions. It is the sole responsibility of the customer to check with the carrier to understand all the terms and conditions as set by the carrier which may be more restrictive than the general terms as set by this document. Please note that coverage map is just an estimate of the coverage in your area and does not certify full coverage in all areas, please call our support area for individual coverage check which is more precise.
American Wireless H2O Wireless TRADE-IN AND RECYCLING PROGRAM
American Wireless H2O Wireless has partnered up with Flipswap for managing our Trade-In program. A portion of the handsets are processed in house and the rest is sent out to Flipswap for processing at various processing centers throughout the world. Please note that you are solely responsible for resetting and deleting out any information on your handset before sending to American Wireless H2O Wireless . American Wireless H2O Wireless is not responsible for any content that was not removed prior to submitting to our retail or operations centers. Submitting your handset to American Wireless H2O Wireless acknowledges that you accept the terms of American Wireless H2O Wireless and of Flipswap, Inc.